Returns & refunds

You have 14 days from delivery to return an unused, unwashed piece in its original condition. Custom and personalised pieces cannot be returned unless they arrive faulty, because we cannot resell them.

Email giltwaveco@gmail.com with your order number and a photo of the piece. We will confirm and send return instructions. Please do not ship anything back before contacting us, as unannounced parcels can go missing.

The buyer covers return shipping unless the piece arrived damaged or we sent the wrong item.

Once the piece is back and checked, we refund the item price within 5 business days, to the original payment method. Original shipping is not refunded unless the return is our fault.

Send photos within 7 days of delivery to arrange a return or exchange. We cover shipping both ways.

Happy to swap a piece for another. You pay or we refund the price difference, plus shipping on the replacement.

Seconds pieces are sold with their flaws described. They are not returnable for the flaws we listed, but they are still covered if something else is wrong with them.

Nothing in this policy limits any rights you have under applicable consumer law.